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Study human behavior and beat the odds in a crisis
There’s no doubt that social media has been a game changer for crisis communication. Crises can erupt any time on-line and go viral in a matter of seconds. Brands can very quickly become the butt of...
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What does the death of “Iron Lady” Margaret Thatcher teach us about crisis...
The passing of the “Iron Lady” this week in Britain raises the issue of how do we manage the death of a leader particularly one as polarizing as Margaret Thatcher. The former Prime Minister, who ruled...
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Boston Bombings show the need for crisis planning; 7 top tips
“Nothing quite like the drill, but they were very prepared” reports a CNN journalist (April 16 covering the horrific Boston Marathon bombings. (approx. 8.00 a.m. PT April, 16) The Boston bombings are a...
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The Venerable turn to ‘Churnalism’ to stay ahead: the fast and faster news...
Journalism and Twitter, in particular, have been under the microscope in the wake of the events in Boston. There is no doubt that we are witnessing yet another major shift in the media landscape. There...
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The Voice of Truth in a Crisis: Lessons from an 80 year old
If you are truly in crisis – the world has stopped for you, your brand, your organization, and you are feeling the heat of the media spotlight – then you are facing a multitude of communication...
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Common sense social media guidelines are best: A review of Gap and AP
Social media etiquette has been a hot topic over the past couple weeks in the wake of the Boston Bombings when confusion and misinformation reigned on Twitter and Reddit, in particular. What can...
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Social Media Crisis vs. Social Media Issue: A Mis-Diagnosis Can Launch Your...
This week we are delighted to feature a guest blog from our friend and colleague, Melissa Agnes, president of Melissa Agnes Crisis Management, a specialist in online and social media crisis and issues...
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Language for Twitter in a Crisis Part I
Twitter really become the ‘8-bazillion-pound gorilla’; a news channel in its own right – a powerhouse in a crisis where information travels at light speed. Time and time again, we have seen Twitter...
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Language for Twitter in a Crisis Part II
Last week we looked at the first two stages of how the media reports a crisis and what words may work best to lessen inaccuracies, and counter rumors and misinformation in a crisis or disaster. We...
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Five Ways to Hashtag Effectively in a Crisis
We’ve been talking quite a bit about Twitter in our blog and this week we continue the theme with a look at hashtags during a crisis. What works and how to plan BEFORE the crisis hits, and what does...
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